| 20 February 2011
Posted in Instant Php News

We are not sure that you have noticed or not but InstantPhp.Com has a powerful help desk system for Virtuemart and Magento?

The name of the help desk system is lknSupport . It's also the ticket system that we use on instantphp.com/tickets

We are going to donate 3 lknSupport free licenses to education web sites (school,university etc)

How are you going to have this free licenses?

1. Click on "Submit A Ticket" link which is at the top of all pages

2. Create a ticket about free license request. We will request the following informations

a) The web site you are going to use the lknSupport
b) Contact person name and contact details

lknSupport

As told above, InstantPhp has a help desk system, lknSupport , that works with Magento and Virtuemart.

1. Is your help desk showing the purchased product list while you are replying a ticket? (When the product is purchased? What's the status of order (comfirmed,pending etc) and order details? If the product is a digital good, Is it expired?)
2. Is your help desk allowing you to have Access Control according to the purchased products (like accessing documentation accoding to the purchased product. For example, lknSupport installation document is on http://www.instantphp.com/tickets/module/kb/task/view_article/id/6 When you click on the link, You will see 'Record is not found' message but the link is valid. You can see the documentation when you purchase the lknSupport)?