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Support Package For Wordpress And Joomla!
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Support Package For Wordpress And Joomla!

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Overview


Running a website may often involve collaborative work of multiple experts. Instant Support Team provides full-blown Joomla! & Wordpress website maintenance that saves you time and money and allows avoiding problems. You are welcome to make use of our offer if you need help with Joomla! & Wordpress set up and configuration, Joomla! components or Wordpress plugin integration, and customization. We are ready to help you resolve any Joomla! or Wordpress related issues. And also provide a piece of advice about things not really related to Joomla! & Wordpress, like SEO, hosting, Windows vps hosting etc. We will do our best to give you what you need.

Why need professional support

We all know that when website goes down or you need some quick changes to the website but nobody is available to do them, stress and immediate frustration of staff follows. Downtime or non-availability of quick changes means lost money and productivity, sometimes even lost business growth opportunities. Because of this, your website Support provision should be regarded as an essential business requirement.

Proceeding from our experience, the sites where platforms and components are not updated in time often become victims of hackers attacks that cause site inoperability for days and even weeks. For such cases prevention we offer Joomla & Wordpress maintenance contract to ensure your web site security through a number of measures directed at getting rid of your resource vulnerabilities.

Every business wants a trouble-free environment, we want exactly the same thing for you. Through pro-active management of your Joomla! or Wordpress website and Professional Support from our experienced teams, you can rest assured that, no matter what the problem is, you’re in safe hands.

With our Prepaid Support packages you get unlimited support that covers Help Desk, Chat (skype or gtalk) whereby you send a request. One of our trained Support Engineers will discuss your problem and assist you in providing a resolution. This service is unlimited and you can send as many requests as you need!

There are no rate caps, no "well you have reached your limit this month", and no excuses. What’s more, with guaranteed response times and unparalleled customer service, your business is in the safest of hands.

Support Contract Features

  • No surprises on cost :Your monthly billing is always the same.
  • No need to submit requests : Support Team continuously track changes for Joomla! & Wordpress and 3rd party extensions keeping your site stable and prolonging uptime.
  • Clear and easy communications : A single point of contact makes communications clear and easy. You will have your own support assistant. The same support will take care of your support issues
  • Your site is always up-to-date : Periodic updates and security patches keep you site safe and up-to-date.
  • Your data is safe : Solid site backups keep your data safe whatever happens.
  • 'No Ties' support agreements : You sign 1 month agreement without auto renewal. You may stop at any moment. (We will contact you after first month and we will provide you a link for paypal subscription, if you are happy with us)
  •  30% discount for yearly packages : Get help for any Joomla! or Wordpress issue at an attractive price.

Ways to contact us

  • Helpdesk External link - Since it is the most effective way of tracking conversation we recommend using it for urgent and technical issues.
  • Skype or Gtalk chat – Could be used in emergency issues such as "website is not available". Submit a ticket with your SkypeID after you bought a Package. Support Engineer assigned to you will contact you shortly.
  • Phone – Could be used in emergency issues to give us an alert.

Compare Plans & Features

Contract Features Silver Gold
1 Joomla! or Wordpress site maintenance Yes Yes
Up to 50 extensions support
for Joomla or Wordpress
Yes Yes
Updates for Joomla! & Wordpress
for 3rd party extensions
Yes

2 times per month

Yes

4 times per month

Full site backups Yes

Weekly

Yes

Daily

Unlimited number of tickets Yes Yes
Security checks, malware protection No Yes
Site availability monitoring No Yes
Chat Support (Skype or gtalk)

No

Yes

Initial response time

1 business day

6 business hours

Response time for standard issues

1 business day

6 business hours

Response time for critical issues

4 business hours

2 business hours

Business hours

9am to 5pm GMT+2

9am to 5pm GMT+2

 

FAQ

Questions & Answers

Do you offer plans both for individuals and companies?

Yes, we experienced working with companies and individuals. Personalized approach applied in every case.

What information should I provide in order to get started?

You will need to provide credentials for Joomla! or Wordpress site administration panel, FTP access and access to database. Direct access to hosting control panel (e.g. CPanel or Plesk) will be appreciated.

Is there a limit to how many sites could be maintained?

Nope, there are no limits. Please contact our sales to get details on Sites Collection contracts.




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Last Updated: Thursday, 24 April 2014 15:50